Terms and Conditions

Terms and Conditions

Effective date: March 22, 2026

These Terms and Conditions (these “Terms”) govern your access to and use of AliveToday.app, including our website, web application, any related mobile application we make available, and related services (collectively, the “Service”). The Service is offered by Zehoe Solutions (M) Sdn Bhd (“AliveToday,” “we,” “us,” or “our”). By creating an account, clicking to accept, accessing the Service, or using any feature of the Service after these Terms are presented to you in a manner that reasonably calls them to your attention, you agree to these Terms.

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

You represent that you have authority to agree to these Terms for yourself and that you will comply with them. If you use the Service on behalf of another person, household, or organization, you represent that you are authorized to do so.

If applicable law in your jurisdiction requires additional disclosures, a different acceptance mechanism, or a different process for contract changes, those rules control to the extent they conflict with these Terms.

2. Eligibility and Accounts

You may use the Service only if you are at least 18 years old and can form a binding contract under applicable law. You are responsible for providing accurate registration information, safeguarding your login credentials, and promptly notifying us if you believe your account has been accessed without authorization.

You are responsible for activity that occurs under your account to the extent caused by your use of the account or your failure to protect your credentials, unless applicable law provides otherwise.

3. Description of the Service

AliveToday.app is designed to let you prepare a personal message for selected recipients and arrange for that message to be released if your account becomes inactive according to the Service’s check-in process. The Service is intended to support this workflow, but it is not a guaranteed-delivery, archival, estate-planning, or emergency-communications service.

The Service currently includes the following core features and behaviors:

1. each account may keep one free message;
2. each additional message requires its own paid subscription before it becomes an active paid message;
3. each message may currently include up to five recipients;
4. attachments are available only on the Forever Promise plan and are currently subject to a total storage cap of up to 1 GB per message;
5. delivery is one-shot, meaning that once a message is delivered, it becomes inactive and does not re-enter active monitoring;
6. delivered and soft-deleted messages may remain visible to the account holder in read-only history.

We may change, improve, suspend, or remove features from time to time. Product pages, in-app notices, and billing screens may contain additional plan-specific operational details consistent with these Terms.

4. Message Setup, Check-Ins, and Delivery

To use the Service as intended, you create a message, designate recipients, and complete the steps needed to activate monitoring. Monitoring does not begin until the Service requirements for activation are met.

The Service currently uses an inactivity-check process. If you fail to complete a required check-in by the applicable deadline, the Service may trigger delivery of the relevant message or messages immediately.

Recipient notifications currently work as follows:

1. for the free message, newly added recipients may receive a notice when you complete a final save;
2. for paid messages, recipient notice settings may be optional, and private-mode settings may suppress advance notice;
3. once a message is triggered and delivered, recipients receive access through a secure link or other delivery method we make available, which may be time-limited or subject to technical controls.

Recipient access methods, delivery-token duration, and attachment-download windows are operational details that may change. We do not guarantee perpetual availability of any delivery link, hosted attachment, or recipient access session.

You understand that the Service relies on the accuracy of the recipient information you provide, your continued access to your account, your payment status for paid messages, and the successful operation of third-party infrastructure. We do not guarantee that every message, notice, or attachment will be delivered without interruption, delay, filtering, quarantine, expiration, or other third-party interference.

5. Subscription, Fees, Billing, and Taxes

The Service currently operates on a free-plus-paid model:

1. one free message may be available per account;
2. additional messages require a separate paid subscription for each additional message;
3. paid plans are currently billed on a yearly recurring basis unless we expressly state otherwise at checkout;
4. pricing, plan names, and available features may change prospectively.

You authorize us and our payment processor to charge the payment method you provide for recurring subscription fees, applicable taxes, and any other amounts clearly disclosed during checkout or account management.

You are responsible for any taxes, duties, levies, or similar governmental charges associated with your purchase, except taxes on our income.

6. Renewal, Cancellation, and No-Refund Policy

Unless otherwise stated at checkout, paid subscriptions renew automatically for successive yearly billing periods until canceled.

You may cancel a paid subscription so that it does not renew at the end of the then-current billing period. If you cancel, you generally retain the applicable paid entitlement until the end of the billing period already paid for, unless we suspend or terminate the account under these Terms.

If a paid message is delivered after a missed check-in, that message becomes inactive as part of the one-shot delivery model and the associated paid subscription is set not to renew at the end of the then-current paid term. Except where applicable law requires otherwise, there is no immediate refund, proration, or reactivation of that delivered message.

Except where applicable law provides a non-waivable right to cancellation, refund, price reduction, or other remedy, all fees are final and non-refundable, and we do not provide refunds, service credits, account credits, prorated reimbursements, or other compensation for partial billing periods, delivered messages, unused time, deleted messages, unsuccessful outcomes, or a decision not to continue using the Service.

Nothing in this Section 6 limits any non-excludable rights or remedies you may have under consumer-protection or other mandatory law.

Promotions, discounts, or coupons, if offered, are subject to their stated terms and may be changed or withdrawn at any time unless prohibited by applicable law.

7. Acceptable Use

You may not use the Service:

1. in violation of any applicable law or regulation;
2. to harass, threaten, defraud, impersonate, or invade the privacy of another person;
3. to upload, store, or transmit malicious code, unlawful content, or content that infringes another person’s rights;
4. to test, probe, reverse engineer, scrape, overload, or interfere with the Service or related systems except as allowed by mandatory law;
5. to bypass plan limits, account restrictions, or access controls;
6. to send spam or otherwise misuse the recipient-notification or delivery functionality.

We may investigate suspected misuse and take action including suspension, removal of content, cancellation of subscriptions, or account termination.

8. User Content and Limited Processing License

As between you and AliveToday, you retain ownership of the text, attachments, names, email addresses, and other content you submit to the Service (collectively, “User Content”), subject to the rights you grant us in these Terms.

You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, process, adapt, transmit, and display User Content only as reasonably necessary to operate, secure, maintain, improve, support, and provide the Service, including:

1. storing messages and attachments;
2. processing recipient information and delivery tokens;
3. sending check-in, billing, operational, recipient-notice, and delivery communications;
4. detecting abuse, enforcing these Terms, and complying with legal obligations.

You represent and warrant that you have all rights and permissions needed to submit User Content, designate recipients, and grant the license described above.

9. Privacy, Recipient Information, and Delivery Access

You are responsible for the recipient information you provide and for confirming that you have authority or another appropriate basis to provide it to us for Service-related communications.

Recipients are intended to access delivered content only through the secure access methods we provide. You must not attempt to use the Service to expose another person’s data to unauthorized parties.

By using the Service, you instruct us to process recipient information and deliver Service communications in accordance with your configuration choices, our Privacy Policy, and applicable law.

Our handling of personal information is also described in our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding privacy disclosures, the Privacy Policy controls for those disclosure topics and these Terms control for contractual use of the Service.

10. Third-Party Services

The Service depends on third-party services and infrastructure, which may include payment processors such as Stripe, hosting and cloud infrastructure providers, database and storage providers, email-delivery providers, domain and networking providers, and other vendors we use to operate the Service.

Your use of certain features may also be subject to third-party terms, policies, and technical limits. We are not responsible for third-party products or services, and we do not guarantee their continued availability.

11. Service Availability and Changes

The Service is offered on an as-is and as-available basis. We do not promise that the Service will be uninterrupted, error-free, secure, or available at all times or in all regions.

We may modify, suspend, or discontinue any part of the Service, including features, plans, pricing, integrations, and operational workflows, at any time. Where required by law, we will provide notice of material changes and, where applicable, an opportunity to cancel before the change takes effect.

The Service is not intended to provide emergency, medical, life-safety, estate-planning, fiduciary, or time-critical communications services. You should not rely on the Service as a substitute for legal documents, estate instruments, emergency-contact systems, or other high-assurance communications channels.

12. Suspension and Termination

We may suspend or terminate your access to the Service, remove or disable content, or cancel subscriptions if:

1. you violate these Terms;
2. we suspect fraud, abuse, illegal activity, or security risk;
3. required payment cannot be collected;
4. we are required to do so by law, court order, or a competent authority;
5. continued operation of your account would create material risk for us, other users, or recipients.

You may stop using the Service at any time. Account closure or message deletion does not automatically entitle you to a refund.

13. Soft Delete, Retention, and History

Deleting a message in the current Service is a soft delete. Soft-deleted messages are removed from active use and can no longer trigger delivery, but records may be retained by the system for history, operational integrity, fraud prevention, security, legal compliance, backup, and dispute resolution.

Delivered messages may remain available in a read-only history view for the account holder for as long as we choose to maintain that history, subject to plan entitlement, technical limits, legal requirements, and our retention practices.

We may delete, anonymize, archive, or restrict access to data in accordance with our retention practices, technical constraints, and legal obligations.

14. Intellectual Property Rights

The Service, including its software, design, branding, logos, text, graphics, interfaces, and underlying technology, is owned by AliveToday or its licensors and is protected by intellectual property and other applicable laws.

Except for the limited rights expressly granted to you in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

15. Feedback

If you submit ideas, suggestions, comments, or feedback about the Service, you grant us a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, royalty-free license to use, copy, modify, publish, and otherwise exploit that feedback for any lawful purpose without compensation or attribution to you.

16. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is,” “as available,” and without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, or results.

We do not warrant that:

1. messages or notifications will be delivered without error or delay;
2. recipients will access or read any delivered content;
3. third-party providers will perform without failure or interruption;
4. the Service will meet your personal, emotional, legal, or evidentiary expectations.

Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, AliveToday and its affiliates, officers, directors, employees, contractors, licensors, and service providers are not liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or related to the Service or these Terms, including any loss of profits, revenue, business opportunity, goodwill, data, content, messages, attachments, recipient access, delivery opportunity, business interruption, emotional harm, or other intangible losses, even if we were advised that such losses were possible.

Without limiting the foregoing, to the maximum extent permitted by applicable law, we are not responsible for losses or damages arising from:

1. missed check-ins or triggered deliveries;
2. delayed, failed, filtered, quarantined, blocked, or incomplete message, recipient-notice, billing, or delivery communications;
3. deletion, corruption, unavailability, expiration, or inaccessibility of data, links, tokens, attachments, or hosted content;
4. acts, omissions, outages, security failures, or service interruptions caused by third-party providers, recipients, networks, devices, browsers, or payment processors;
5. your own acts, omissions, configuration choices, recipient selections, or inaccurate information submitted through the Service.

To the maximum extent permitted by applicable law, our aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the total amount you paid to us for the Service giving rise to the claim during the 12 months before the event giving rise to the claim; or (b) RM100.

These limitations apply regardless of the legal theory asserted and even if a limited remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

18. Indemnification

To the maximum extent permitted by applicable law, and except to the extent caused by our own breach of these Terms or applicable law, you agree to defend, indemnify, and hold harmless AliveToday and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against third-party claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

1. your unlawful use of the Service or your fraud, willful misconduct, or material breach of these Terms;
2. User Content you submit that violates applicable law or infringes, misappropriates, or otherwise violates another person’s rights, including privacy, publicity, or intellectual property rights;
3. your unauthorized disclosure, misuse, or misdirection of recipient information or delivered content.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia, excluding its conflict-of-laws rules, except to the extent non-waivable consumer-protection or other mandatory laws in your jurisdiction require a different rule.

Before filing any claim, you and AliveToday agree to attempt in good faith to resolve the dispute informally, unless applicable law does not permit this requirement or the claim seeks urgent injunctive or similar emergency relief. A party that wants to start a dispute must first send a written notice describing the issue and the requested relief to the other party. You must send your notice to hello@alivetoday.app, and AliveToday may send its notice to the email address associated with your account. If the dispute is not resolved within 30 days after the notice is received, either party may bring the dispute in the courts specified below.

If you are acting for business purposes, or if applicable law does not require a different forum, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in Johor Bahru, Johor, Malaysia. If you are a consumer, nothing in these Terms prevents you from bringing a claim in any forum that applicable law permits.

20. Changes to These Terms

We may update these Terms from time to time. The updated version becomes effective on the effective date stated at the top of the revised Terms unless applicable law requires a different notice or acceptance process.

If we make a material change, we may provide notice through the Service, by email, or by other reasonable means. Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires additional notice, a right to cancel, or affirmative consent.

21. Contact Information

If you have questions about these Terms or need to send a notice, contact:

• Operator: Zehoe Solutions (M) Sdn Bhd
• Support email: hello@alivetoday.app
• Legal notice email: hello@alivetoday.app
• Notice address: UNIT 02-02, LEVEL 2, CIMB Leadership Academy, 3, Jalan Medini Utara 1, 79200 Iskandar Puteri, Johor Darul Ta’zim